Challenges for a Growing Business
Prior to the implementation of the AMCS Enterprise Management solution, most of kmG Hauling’s office operations were manual processes. Billing was handled through QuickBooks while routing was done using Excel and then manually updated as services changed. When there was a need for a work order to be generated, it was manually done, making it time consuming and a challenge to track and manage efficiently. kmG Hauling needed a way to migrate all of their data and consolidate it into one system to improve their operational efficiency and enhance their customer service. “We were using an accounting application to serve as our CRM (Customer Relationship Management) application to record service requests and account notes, billing information such as service dates and costs, in addition to generating invoices and record/track payments and monitor revenue. Our staff invested a lot of time to manually monitor accounts for past due balances, making it difficult to monitor receivables as it was not always consistent,” says Azelda Peach, kmG Hauling’s Senior Executive Assistant.
Over time, this became very challenging and was not a scalable solution for their growing business. kmG Hauling recognized the need to find a solution that would replace the manual systems, support their efforts and provide better efficiencies. Says Linda Brown, Senior Director, “Our company was built on the principle that customer service would be what separated us from the competition, so we take pride in that. It was important to us to find a technology partner that would help us get to that higher level of service. And we found that with AMCS.”
kmG Hauling originally discovered AMCS and its products at Waste Expo and then visited their facility to further develop an understanding of their software. The company turned to AMCS for many reasons, however, two key things resonated for them. The primary one was that AMCS is focused on the waste management industry and understands the business. Second, AMCS offers a robust solution that allowed kmG Hauling to have everything in one place, which has improved efficiency, prevented revenue leakage and standardized back-office operations.